Frequently Asked Questions
How to use the plate?
- When a customer brings their compatible smartphone within 5 cm of the device, a notification automatically appears on their screen. They simply need to click on it to be instantly redirected to the link you've chosen (social media, review page, website, etc.).
- No complicated manipulation, everything is done in a second!
Should I have a business listing on Google?
Having a Google Business Profile is essential to receiving reviews. If you don't have one yet, let our team know and we'll help you create one.
Do customers need to have a Google account to leave a review?
To write a review on Google, you need a Google account . Fortunately, this isn't a barrier: 93% of smartphone users already have one thanks to services like YouTube, Gmail, and Google Maps.
What is the actual lifespan of these plates?
Our plates are designed to last:
- 10 years minimum under intensive use
- High-resistance anti-UV plexiglass (scratch-resistant)
- Waterproof NFC chip (tested for over 100,000 scans)
Colors & visual rendering
🖍️ Are the colors exactly as on the website?
The colors displayed on your screen (RGB) may differ slightly from the actual printed rendering (CMYK). This is explained by the difference between the luminous colors of a screen and the inks used in printing.
Slight variations in hues or saturation are therefore possible. We do our best to ensure a faithful rendering.
Is customization really that easy?
Absolutely! We have everything you need to make your life easier:
- Intuitive online customization interface
- Free assistance from our designers if needed
- Live preview! and before validation
- No technical skills required
Need no app?
No, and that's what makes us strong:
- Works with native NFC on smartphones
- No download required for your customers
- Compatible even offline (link will open when internet is available)
- Works with all recent smartphones (iPhone 7+/Android 5+)
Which phones are compatible?
- iPhone: all models since the iPhone 7
- Android: 95% of devices since 2015
- Full list available upon request
Change of link after encoding?
- Standard: No (enhanced security)
- Option: Can be modified upon request, before purchase (additional charge)
Concrete delivery times?
To be completely transparent:
- Plate without personalization: If we have the required quantity in stock, the processing time will be 48 hours and delivery will be made in 3-5 working days .
- Personalized plate: Processing within 3 days (image formatting, print settings), + printing and delivery time which lasts approximately 12-21 working days .
Delivery abroad?
Yes
- Tip: Order in volume to optimize costs, price reduction depending on the quantity ordered
Return policy ?
Return costs are the responsibility of the buyer unless there is an error on our part.
- 14 days to change your mind (standard non-personalized plates)
- Personalized: return only for error on our part or valid reason
- All plates are photographed, checked and tested before sending
Volume discounts?
Progressive discounts:
- 3 plates 15%
- 5 plates 25%
- 10 plates 50%
- +10 Plates (custom quote)
Secure payments?
All our transactions are ultra-protected:
- Bank card (Visa/Mastercard)
- PayPal (with buyer protection)
- Apple Pay (with protection)
- SEPA transfer (ideal for professionals, on request)
Professional invoicing (VAT deductible)
How to glue the plate?
- Clean the surface
- Press for 10 seconds
Encoding?
Standard (included):
- Tamper-proof locked link
- Anti-piracy built in by default
Options (On request):
- Editable link
- Help to edit this link
Guarantee ?
Basic warranty (included):
- 1 year against any material defect
- 10 years against any encoding problem
After-sales service?
- Diagnosis in 24 hours (photos/video required)
- Remote Troubleshooting (Personalized Video Guide)
- Exchange possible (replacement of the plate*)
*Conditions: plate installed according to our recommendations and not damaged.